Live Soap School Privacy Policy
Who we are
Our website address is: http://livesoapschool.com.
This policy is intended to inform you how we at Live Soap School, a Pennsylvania limited liability company, (hereinafter “Live Soap School” or “we/us/our”) collect and use information provided by visitors to our website (located at www.livesoapschool.com, hereinafter, our “Website”), by people who register at our Website, by students who enroll in our courses, by anyone who contracts for or purchases any of our products or services, and by individuals who communicate with our Website via e-mail or otherwise (collectively, “you/your”).
By visiting our Website, viewing its contents, registering on our Website, enrolling in our courses, purchasing our services or products and/or communicating with us via e-mail or otherwise, you are consenting to the terms of this Privacy Policy along with the terms of service set forth on our Terms & Conditions page (located at www.livesoapschool.com/terms-of-use).
All information and data that we receive from or about you, such as (but not limited to) your name, address, geographic location, e-mail address(es), IP address, user names, passwords, course selections, product and service purchases, transaction and payment information and communications are governed by this Privacy Policy. This Privacy Policy does not apply to third-party sites from which you may access our Website or access any of the materials on our Website.
If you do not wish to consent to the terms of this Privacy Policy or our Terms & Conditions, please do not use or otherwise visit our Website, register on our Website, enroll in our courses, or purchase any of our products or services.
Collection of Information
We may collect and process your personal data in the following circumstances:
when you sign up / register for an account with us
when you sign up for our newsletter (by entering your e-mail address)
when you order any products or services from uswhen you contact us via e-mail or otherwise
when you provide us e-mail or other data in exchange for a free download
when you enter any contests we may holdwhen you complete any surveys we may conduct
when you visit our Website (via cookies or otherwise)
Not all of the information we collect may be personally identifiable. We do, however, track and record user sessions to improve the site experience for our users. We use various tracking software to do so including Google Analytics and FullStory. Such tracking software may change as technology improves.
Our Website and the materials and services provided through our Website are not intended for children or those under the age of 16. If someone under the age of 16 wishes to use our Website, that individual is responsible for obtaining the consent from that individual’s parents or legal guardians.
Use of Information
We use information that we gather from you in the following ways:
To provide services and materials through our Website
To deliver information to you about the products, services and materials provided through our Website
To fulfill our contractual obligations to you as part of any transaction or order involving our products, services and/or materials
To contact you about our products, services and Website
In additional manners that we may describe to you when you provide information to us or when we notify you about new uses of information provided by you
By visiting our website, providing us your e-mail address, signing up for our newsletter, registering for an account, ordering products or services from us or otherwise providing your personal information to us, as set forth above (under Collection of Information), you are consenting to receiving communications from us regarding our services and materials. You may opt out of receiving these communications at any time by following the instructions set forth in those communications or by visiting the “Opt-Out/Delete” link at the bottom of our Website or by going directly to www.livesoapschool.com/optout.
Sharing Information
We will share information provided by you to third parties only in the ways that are described in this Privacy Policy. We do not sell, trade, rent or otherwise disseminate personal date or information except as set forth below:
We use a third-party vendor to help us communicate with you via e-mail. Our current vendor is SendFox. A description of SendFox’s services may be found at https://www.Sendfox.com. We will update this policy in the event we change our communications vendor.
We transmit credit card and other payment data through the appropriate credit card company and/or credit card payment processing company or financial institutions to confirm payment for products or services purchased on our Website.
If necessary for the provision of our services, we may disclose information (such as name and contact information) to our instructors or other providers of our services.
We will disclose information gathered from you or provided by you if we are required to do so by law or legal process, or to cooperate with a law enforcement investigation, or if we need to do so to protect our rights, reputation, property, or the safety or us or others, or to defend or enforce our rights or your obligations.
We will disclose information to third parties with your prior consent.
Not all of the information we collect may be personally identifiable. We do, however, track and record user sessions to improve the site experience for our users. We use various tracking software to do so including Google Analytics and FullStory. Such tracking software may change as technology improves.
Our Website and the materials and services provided through our Website are not intended for children or those under the age of 16. If someone under the age of 16 wishes to use our Website, that individual is responsible for obtaining the consent from that individual’s parents or legal guardians.
Deleting of Information
You may ask us to delete some or all of the information you shared with us, provided, however, that we are not required to maintain that information as part of any commercial transaction or contract entered into between us. For example, we may need to maintain records of credit card transactions or products or services purchased by you from us for a period of time in the event any dispute or other occasion arises whereby that information may be required by third-parties or government entities.
You may request that we delete information provided by you to us by emailing support@livesoapschool.com.
If you believe that we have inaccurate or incomplete information about you, you may request an update to your information by emailing support@livesoapschool.com.
You may request that we limit the use of your information to only that information required for us to conduct any transactions in which you engage with us. For example, you may request that we discontinue sending e-mails or newsletters to you about upcoming courses or other information regarding our products and services. You may opt-out from these communications by emailing support@livesoapschool.com as well as following the instructions on the communications themselves.
Unless you request that we delete information provided by you, we will maintain that information for a reasonable period of time in the event that you choose, in the future, to purchase our products or services. For example, you may complete one of our courses, and not find an additional course to be of interest to you at present; however, we may introduce a course in the future in which you may wish to enroll. By maintaining your information, we make the enrollment process easier, as well as allowing us to provide a history to you of courses in which you previously enrolled.
To maintain the integrity of our Website and the information you provide to us, we may copy that information to a secondary information storage device (AKA back-up). In the event that you request that we delete your information, we will also delete it from our back-up data storage to the extent that it is commercially reasonable to do so. Nevertheless, we do not access our back-up storage except under circumstances where data from our primary storage has been compromised (such as may occur during power surges or other situations where our primary storage may be damaged).
Cookies and Information
Our website uses cookies to enhance our users’ experience with our website. Cookies are small packets of information placed on your device when you visit our website and/or engage in transactions with us. Cookies help us to tailor your experience to you as an individual user, allow us to recognize your when you re-visit our website, and assist us in keeping your account secure. By visiting our site and engaging in our services and/or purchasing our products, you are agreeing to the use of cookies and similar technologies for the purposes set forth in this policy.
Our website follows industry custom and practice with respect to the types of cookies we use and the technology inherent in the cookies we choose. The types of cookies we use will change as the technology and utility behind them advance Our use of cookies allows us to display advertising intended to be more relevant to our users as well as to identify return visitors to our website. We may also use cookies to collect aggregate data to help us improve the products and services we provide. We do not provide any of your personal information to advertisers without your consent.
You may control the use of cookies by us and other websites through your browser settings. Most browsers will allow you to turn off cookies. Our website, however, may not function as intended or provide you with as satisfying an experience should you choose to do so. Most browsers will also allow you to review and delete cookies, including those originating from our website. You should consult with your browser’s setting and help page to learn how to control cookies on your particular browser.
Updating Our Information Privacy Policy
Periodically we will update our Privacy Policy as technological, business and regulatory changes occur. We will notify you of changes to our Privacy Policy by posting the new Privacy Policy on our Website, accessible on a link from our homepage, or directly at https://livesoapschool.com/privacy-policy. We will also send you an e-mail to the e-mail address provided by you to us notifying you that an updated Privacy Policy is available for review on our Website. You consent to receive such e-mails and agree to keep us informed of any changes to your preferred e-mail address.
Disputes Involving Information
In the unlikely event that you have a dispute with us regarding our use of any of your information or in regards to our Privacy Policy, our Terms & Conditions or Website, our products or our services or otherwise (collectively, “Disputes”), and we are unable to resolve that dispute through informal communications between us, you agree that any such Disputes will be subject to the following dispute resolution:
Any Disputes shall be resolved by binding arbitration before a single arbitrator in accordance with the then-existing rules of the Pennsylvania Lawyers for the Arts, Arts Arbitration and Mediation Service.
You further agree that this dispute resolution mechanism shall be your sole means to seek a remedy for any Dispute and that you will not engage in any class action or other collective action regarding any Dispute you may have with us. You understand that by voluntarily providing information to us, by using our Website or by otherwise engaging in any transaction with us involving our products or services, that you are waiving any rights to a trial by jury or to join any collective or class action litigation involving any Dispute.
Contacting Us Regarding Information
You may contact us at any time regarding you personal data and information by emailing support@livesoapschool.com.